1,300+
programs managed
Delegated authority
The proven leader in third-party claims administration.
We expertly manage property, transportation, marine, casualty and London market claims accounts, exceeding expectations of the portfolio’s financial performance and service levels.
Optimise your claims management with Sedgwick
Managing programs and binders can be complex and costly. Sedgwick’s Third Party Administration (TPA) services provide tailored solutions to help businesses reduce costs, ensure compliance, and improve efficiency—all while delivering a seamless claims experience. Our third party administration (TPA) services bring the support of Sedgwick’s in-house colleagues to our clients, helping them manage claims as an extension of their own resources.
When it comes to claims, we understand that despite the wide breadth and range of covers/products, the importance of superior customer service, process efficiencies, cost control and data insights. That’s why we work to make claims easy by aligning our expertise, market-leading technology, service delivery and data reporting to our clients’ needs.
Sedgwick is the leading provider of TPA services, with a strong presence across Europe. Clients benefit from the infrastructure of centralised hubs in key regions supported by local expertise where it is needed.
Our unmatched expertise and award-winning service provide reassurance to clients and customers that they are in safe hands when it comes to the handling their claims.
25+ years
of account management experience
38%
average cost reduction
with virtual adjusting services
Why choose Sedgwick as a Third Party Administrator?
End-to-end claims management services
When it comes to claims, you need a partner with the agility and infrastructure to respond across the full range of products, for example embedded or affinity schemes, and from property to accident and health through to travel, and beyond.
We are flexible and creative with our TPA services. Each programme we deliver is unique, whether large or low volumes of claims. We offer centralised call centres, desktop claims handling expertise and payment management to validate and process claims. We also provide management information back to our clients.
The Sedgwick digital model has a flexible approach to the customer journey depending on the type and complexity of the claim with the ability to fast track simple claims and appropriate expert intervention on complex claims.
But it does not end there. If there is a specific need, we will configure a solution to meet it. We call it ‘creative innovation’.
Claims services to fit your needs
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Customer experience
Our sophisticated claims platforms give clients and customers full visibility into claim status and the ability to manage automated tasks, from notification and settlement via online tools, to booking appointments and uploading documents. Our suite of digital tools and platforms interact to deliver faster, reliable, and consistent outcomes for you and your customers.
Cost control
We recognise that cost control is of huge importance to our clients, and our desk top teams are trained to settle claims fairly and economically. Furthermore, when faced with a more complex claim, clients benefit from our wider specialist resource, including forensics, fraud, surveying and legal services teams. Together they work closely with our adjusters to ensure we mitigate losses and maximise recoveries from third parties.
Access to data
Our claims systems offer clients access to their data in real time and provides customised dashboards of key performance metrics, plus the ability to run specific reports and view spotlights on specific claims. This data allows us to share risk insights across consumer line portfolios to our clients to support claims and underwriting strategy.
A collaborative approach to Third Party Administration
We’re in this together, and we’re ready to listen. With global expertise, deployed locally to your business, Sedgwick can tailor TPA services to fit your precise needs. We achieve this through a collaborative approach. Our dedicated will team consult with you to define and design your claims management model. We will learn your workflows and processes, and gain an understanding of your people and your customers.
Our core services include:
Supporting:
State-of-the-art technology, tailored to your specific needs
Using emerging technology, we’re looking deeper into the details of a claim, case or exposure and identifying trends to predict and influence next steps throughout the process. We’re automating, analysing, and visualising claims details to tell a more complete, transparent data story. Our goal is to give clients a complete view of their programs and drive faster resolution, overall satisfaction and lower total cost of risk.
A people business
We know that not all clients have the same approach to handling claims and we tailor our solutions accordingly. Where clients prefer to keep claims in-house, our resource solutions team deploy experienced claims handlers to fill short/medium term resource gaps. Our handlers remain under your supervision and direction, complementing your preferred strategic approach to claims management. Click here to find out more.
News & Insights
Transform your claims management today
Partner with Sedgwick and experience the benefits of optimised claims management processes. Our resources and technology are designed to help you achieve greater efficiency, cost savings and peace of mind.
Available in
- Australia
- Canada
- Denmark
- Dutch Caribbean
- France
- Germany
- Netherlands
- New Zealand
- Spain
- United Kingdom
- United States
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