LOSS ADJUSTING
  1. Perte Règlement de sinistres /
  2. Property claims /
  3. Intervention en cas de catastrophe
CATASTROPHE RESPONSE

Helping the world recover from catastrophes.

From first notice of loss to claim resolution, our experienced catastrophe (CAT) response team provides fast and flexible support to help you and your policyholders after disasters.

 

Independent adjusters: Join our independent resource network.

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When disaster strikes – whether a hurricane, wildfire or man-made event – we’re here to support you and make things right. Our CAT specialists quickly mobilize to inspect damage, manage claims and care for your policyholders when it matters most. With unmatched resources, world-class expertise and the richest data set in the industry, we can handle everything from initial intake and temporary housing to managing the rebuild process – all while keeping your costs in check. We make it easy for policyholders to submit and resolve CAT claims with our residential claims technology, and with our viaOne information hub, you get complete visibility into your program to monitor trends.

24/7

catastrophe response

25K+

catastrophe claims

managed in 2024

1,500

dedicated property
team members

Amériques

À l’échelle internationale

Alerte DE TAO

Des tempêtes menacent le centre des États-Unis avec des précipitations et des inondations historiques

2 avril 2025
Des tempêtes menacent le centre des États-Unis avec des précipitations et des inondations historiques

Un tronçon de 1 000 milles du centre des États-Unis, du Texas à l’Ohio, devrait recevoir l’équivalent de plusieurs mois de pluie au cours des prochains jours. Les fortes averses pourraient entraîner des inondations soudaines et pourraient être accompagnées d’autres épidémies de temps violent, y compris des tornades.

En cas de catastrophe, nous sommes prêts à vous aider.

Nous sommes disponibles 24 heures sur 24, 7 jours sur 7 pour vous aider avec tous les aspects des pertes matérielles associées à ces tempêtes. Nos experts en sinistres ont une expertise spécialisée dans l’évaluation des dommages et la détermination de la valeur de chaque sinistre, aussi complexe soit-elle. Nous disposons également d’un réseau d’entrepreneurs qualifiés prêts à fournir des solutions de réparation où et quand nécessaire. Quelles que soient les circonstances, nous réunirons les bonnes ressources, au bon moment, pour faire avancer les réclamations vers un règlement et redresser les choses. 

Veuillez contacter notre équipe immobilière pour toute question. Si vous avez besoin d’aide pour une réclamation, envoyez-nous un courriel à [email protected].

À qui s’adresser

Andrew McCallum

Vice-président, Opérations spécialisées

+1 331-223-6410 [email protected]

Troy Dowdy

Vice-président principal, Régions du Sud-Est et du Centre de l’Atlantique

+1 502-645-4770 [email protected]

Gail Oliver

Directeur général, Développement des affaires

+1 302-521-4985 [email protected]

End-to-end catastrophe claims support.

Perte Règlement de sinistres

Regardless of the size, scope or location, our global network of adjusters is ready to quickly inspect losses and manage the post-disaster claims process for you and your policyholders. Our catastrophe claims adjusters average 10+ years of experience and can manage both commercial and residential losses while adhering to local guidelines. With our next-generation claims and loss adjusting technology, we automate, streamline and simplify all aspects of the process – speeding up recovery efforts, reducing cycle times and lowering your claim costs. Our innovative approach is why we settle losses quicker than anybody else in the industry.

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Solutions de réparation

When a natural disaster damages property, we bring together the right expertise, technology and resources to help repair it. With the industry’s most trusted network of contractors, we can coordinate everything from tree removal, roof tarping and temporary board-up to water mitigation, mold restoration, reconstruction and more. No matter the scale of property loss or level of repairs needed, we ensure quality work at an appropriate price. We use advanced technology — like our Salesforce Sightline system — to simplify the repair process for our customers and create a seamless concierge experience.

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Logement temporaire

Whether it’s a short-term stay or extended arrangement, our first notice of loss team quickly secures safe, quality accommodations for policyholders, first responders, insurance carriers and service teams after weather disasters. With a nationwide network of hotels and rentals, we can ensure discounted rates and proactively coordinate housing in the days leading up to a CAT event. And with our advanced technology, it’s simple to keep track of placement costs. Our first-of-its-kind member portal, InsuredTrak, helps policyholders record expenses, while ClaimTrak gives our adjusters real-time spending visibility to keep their claims moving.

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Juricomptabilité

After a CAT event, our forensic accounting experts can help you understand the full financial impact on your business. With our state-of-the-art forecasting and cutting-edge predictive data analytics tools, we can accurately measure business interruption and time element losses resulting from catastrophe claims. With us, you can be confident your claims are accurately quantified and fairly resolved – all at a cost well below the industry standard.

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Experts-conseils en construction

Navigating the repair process after a natural disaster can be complicated, but our building consultants will be there every step of the way. With our unrivaled construction expertise and advanced video drone technology, we can help you validate claims, keep repair costs down and drive the best possible outcomes for your project. Plus, we do it all with a consultative approach tailored to your unique needs.

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The most innovative catastrophe response technology. 

Advanced imagery

Effective CAT claims management starts with a clear understanding of the damage. Our advanced imaging platform combines publicly available street view images with photos of the building taken after the event. By comparing pre- and post-loss conditions, adjusters can more accurately assess the damage and make smarter decisions faster.

Weather and climate data

A CAT event can change in an instant. That’s why we’ve invested in proprietary software that consolidates real-time conditions and climate data —like wind and smoke — from the most trusted weather and mapping information providers. With greater visibility into the latest conditions, adjusters can respond faster and strategically scale their client support when and where it’s needed.

Geospatial data and mapping

When a natural disaster strikes, every moment counts. Our adjusters use advanced mapping models – powered by geospatial data and API technology – to quickly assess property damage and track fire progression. Having direct access to precise satellite and geographic data, like coordinates and property dimensions, helps them verify claims and even begin remote assessments before an evacuated area is reopened.

Local updates

Our adjusters are always equipped with the latest information before arriving at a loss site. As secondary responders, they closely follow all local safety guidelines and use our technology to stay informed on the most recent updates, civil authority notices and evacuation orders. This proactive approach ensures a well-coordinated response from the start.

Industry-leading expertise
for every CAT event. 

  • Tremblements de terre
  • Ouragans
  • Responsabilité du fait des produits
  • Third party liability exposures
  • Feux de forêt
  • Inondations
  • Délit de masse
  • Rappel de produits
  • Tornades
  • Tempêtes de vent
  • Tempêtes de grêle
  • Pandémie
  • Émeutes/troubles civils
  • Éruptions volcaniques

News & insights to strengthen your CAT readiness

Contact us about our catastrophe management solutions.

Disponible en

  • Afghanistan
  • Australie
  • Autriche
  • Bahamas
  • Bahreïn
  • Belgique
  • Bolivie
  • Brésil
  • Bulgarie
  • Canada
  • Chili
  • Chine
  • Colombie
  • Chypre
  • République tchèque
  • Danemark
  • Antilles néerlandaises
  • Finlande
  • France
  • Allemagne
  • Grèce
  • Groenland
  • Guam
  • Hong Kong
  • Hongrie
  • Islande
  • Indonésie
  • Israël
  • Italie
  • Japon
  • Kazakhstan
  • Corée
  • Koweït
  • Luxembourg
  • Malaisie
  • Maurice
  • Mexique
  • Pays-Bas
  • Nouvelle-Zélande
  • Nigéria
  • Oman
  • Pakistan
  • Panama
  • Papouasie-Nouvelle-Guinée
  • Pérou
  • Philippines
  • Pologne
  • Portugal
  • Qatar
  • Roumanie
  • Arabie Saoudite
  • Singapour
  • Slovaquie
  • Afrique du Sud
  • Espagne
  • Suède
  • Suisse
  • Taïwan
  • Thaïlande
  • Turquie
  • Ukraine
  • Émirats arabes unis
  • Royaume-Uni
  • États-Unis
  • Uruguay
  • Vénézuela
  • Vietnam
  • Zambie